CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: thetweltarmy@gmail.com
or fill in our contact form:
FEEDBACK
Please leave feedback to let us know about your experience.
Store Policy
Privacy Policy
All visitors are eligible to subscribe to our newsletter to get the latest information about our company.
All information collected is under the consent of visitors by permitting us to store within our server, encrypted and protected by wix.com. The cookies collected from visitors are used to provide users with the best customer service and technical support, as well as allow users to be notified by general or personalized service-related news and promotional messages.
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Our websites have used the Secure Socket Layer (SSL) protocol for every order placed. This will provide a high degree of privacy by encrypting each of your transactions. Transmission of your info and card details will be fully secured.
Refund Policy
If by any reason you are not satisfied with our products, you can make a full refund by sending us:
- Reasons for having a full refund
- Evidence
- Receipt of purchase
Please note that refunds can only be made within 14 days, starting from the day you received the product(s).
Shipping Policy
Product(s) will be shipped within 1 to 5 working days from the date of payment made.
Delivery cost: RM10
No delivery fees will be charged for every purchase shipping to Malaysia.
Frequently Asked Questions
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Which methods of payments can I use?
All transactions will be done in Malaysia Ringgit (MYR). Below are the payment methods that we accept:
1. Visa Debit/Credit card
2. PayPal
Part of my order is missing
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If an item is missing from your package, it may have been shipped separately. You can go to your orders to see if your missing item is in another shipment. Next to the image of your item, select Track Package to find the delivery date for this shipment. If you still can’t locate your item, contact us.
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You’ve sent me the wrong items
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly and efficiently:
1. Your order number
2. Name and size of item you did not receive
3. Name and size of item you received
4. A clear photograph of the item you have received, including its logo
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I forgot to use my discount code
We felt so sorry that we can't retrospectively apply discount codes to orders, however, you can use it again for a different order as long as it's used before the expiry date.
I’ve found the sneakers I want but my size is not in the selection box.
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It is especially important to measure the length of your foot. Knowing how long your foot is in centimetres, you can easily find the manufacture’s size chart which will make it much easier for you to order your shoes in the right size. Do note that we are using the US foot size chart for every product.
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Please refer to the chart below:
Can I track my order ?
Of course. For TWELT customers, simply track via order number to get summarized result for all individual shipments in it. Besides, you can send order status updates via email with the built-in feature.